Flash Player - Troubleshooting
Verify Your Flash Version:
To verify your Flash version, read the small Version Information box on this page:
If your version is older than 10,0,45,2, then you have to install the latest flash version to be able to use this tool.
If you are having problems installing the Flash Player, please note that they are not related to the tool itself and can be addressed by following the Player's installation and troubleshooting instructions.
If your first intsllation attempt does not work, you might have to uninstall your current Flash, install the latest version, and then restart your machine. Please follow the exact troubleshooting steps to avoid repeating your installation.
If the above pages do not provide a solution, please use the search field on this page to search for other help pages related to your specific problem.